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  • We inform you that, for purposes of properly processing your complaint or claim, your data will be collected in our customer database, corresponding to the company of our group that operated your flight or provided the service being the matter of complaint or claim. Your personal data will be treated with confidentiality and under security measures, and will be stored for the time necessary to assist you.
  • The formulation of the claim does not prevent going to other ways of dispute resolution or is a prerequisite to file a complaint with INDECOPI.
  • The provider must respond to the claim within a period not exceeding thirty (30) calendar days, and may extend the term up to thirty (30) days, prior communication to the consumer.